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Your managers are holding things they were never trained for.
Grief. Loss. Family crisis. Illness. Conversations with no script and no easy ending. Holding the Holders is the training that helps them carry it, without it costing them.
When a member of staff experiences something devastating, they often come to their manager first. Not HR. Not a helpline. Their manager.
That manager absorbs the weight, finds words in real time, navigates what the organisation requires, and then gets on with their own work. With very little to draw on, and very little coming back.
This is a capability gap. It is also a wellbeing risk. And it is solvable.
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